Hudson Yards

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What people are saying about Hudson Yards

Overall rating

4.7 / 5

based on 49 reviews

Loved it! We had a 2 day pass and did the north loop on day 1 and south loop day 2. the guides were really knowledgeable and we felt we learned a lot about New York. There were 2 negatives - why do you employ lots of Male ‘in your face’ ticket towtes? I’d read how good your tours were and was specifically looking for you. I would’ve appreciated a central location to go to or a member of your team assisting me at the stops instead of been hassled by your sales people. I Really didn’t like that and some of them were so in your face it was quite intimidating. Also, our ticket had a circle line boat trip included. Your recommendation on the ticket was to get there 30 minutes before the departure time at Pier 16. We actually got there 45 minutes earlier than the departure but because we’d not exchanged the voucher for tickets we had to join a huge line and missed the boat. if you’d explained that process we’d definitely have caught it.

Super great. However look into the boat fair departure dates, we were unaware at the time that they only departed once a day at 10:30 am which we missed. Also to redeem your voucher you can see the ticket agents in Times Square, the Big Bus customer service never seemed to have their exact location, which actually got really annoying. Although the bus tour guides were kind enough to give us a lift to find a ticket voucher. * If you have a Empire State building pass, you actually cannot redeem your tickets with the agents, instead you have to see their agent at Madame Tussauds New York, times square, in Big Bus line 3. I didn't know any of this so it consumed a lot of our time in the city, however the booking date didn't matter to them so we were able to redeem the tickets on a different day which was cool since we had already spent an entire day riding the buses.

The weather was extremely uncooperative, it rained off and on (mostly on) our entire tour...but Bobby was like a ray of sunshine, and an absolute wealth of knowledge! We were completely impressed with how easygoing yet completely focused he was during our tour. Five hours can be a lot, especially with inclement weather, but Bobby kept the tour interesting; some of his great personal stories were an added treat. Each of the food items we had were simply delicious--my granddaughter is a very picky eater, but she loved the pork dumplings; Bobby encouraged her to try them. While we didn't see as much as we would have had the weather been better, it was a thoroughly enjoyable tour; and Bobby was a most fantastic guide!

Wonderful place to see; first time for us. Sara, our guide, was friendly, informative, and professional throughout the tour. She was also sensitive to varying rest periods where we could sit down while she continued informing us. She also had a good sense of humor and willingly answered questions.

All the staff were so helpful, from the lads helping at the stops to bus drivers and the guides were so knowledgable. Each different live guide have a different style and approach to telling stories. Would highly recommend!