London: Heathrow Airport Premium Lounge Entry
- Valid: 3 - 6 hours
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The driver was not waiting when I came from the plane, but he did phone to say that he was on the way, He did not hold a sign with my name, which I had expected. The meeting point in T5 at Heathrow was not well-indicated on the confirmation that I received when I booked. It would have been helpful to say that it was "outside international arrivals near Costa Coffee."
I made a mistake in booking the arrival date as May 25 and arrived a day early. However a guy at Heathrow Terminal 2 from your establishment was so helpful and referred me to a call centre agent. An arrangement was made for a taxi driver and brought me to my hotel in Greenwich in no time at a reasonable price. I really appreciate your service.
The hotel from the center of London sent me to the airport, the project was very good and the price was reasonable. The driver waited for me （Half an hour in advance ） in the hotel ，he is a very warm and friendly person, trustworthy. The vehicle is also very good and satisfying.
Wir landeten zu früh, trotzdem war der Fahrer nach 2 min. zur Stelle. Vorher auch super per sms mit Name und Kennzeichen angekündigt. Sehr flotte, angenehme Fahrt im schicken 5er BMW. Auch der Traffic hat mitgespielt. Lief super.
It was a very good experience. Despite the fact that the driver was not waiting for me at the arrivals hall as expected, the problem was resolved swiftly after i called. Mistakes can happen. It is important how they are handled.